This Customer is On Hold and cannot be used. Please select a different Customer, or update the On Hold checkbox on the masterfile.

This Customer is On Hold and cannot be used. Please select a different Customer, or update the On Hold checkbox on the masterfile.

Issue:

Failed to create order as the customer is on hold in Sage

Applies to:

sage-business-cloud-accounting

Solution:

The customer that placed the order is on_hold in Sage One, resulting in the order not being able to sync to Sage successfully.

• Open the failed order in Stock2Shop and copy the source_customer_code.
• Login to Sage and find/search the customer in question using the customer_code copied from Stock2Shop:
  • Click/navigate to the customer.
  • Untick the “New Invoices On Hold” check box.
  • Click Save.
• Retry the order error in stock2shop once you have completed the above and it should then process through successfully.

If the error still persists, then you can email support@stock2shop.com and we will happily assist.